Jens Ritter

About

I have been fascinated by this industry for over 20 years. And I still believe that flying can always get better. That is why I took on one of the most demanding jobs in aviation. At Lufthansa Airlines, we strive to be an icon of aviation, a strong and radiant brand. We can only achieve this if we consistently set ourselves apart from the competition through quality; on the ground, on board, in our interaction with guests and in our operations. Are we there yet? No. That is why we have initiated a comprehensive turnaround program. The most important: Our guests are always at the center of our efforts. Our goals: We offer a premium product with inspiring customer experience throughout the entire journey. We are passionate hosts with personal service, cultural sensitivity and individual attention. We take responsibility, continuously work on improvements and live a culture in which we all enjoy working together. We connect people, cultures and economies while being proud of our heritage and our global network. We stand for safe, reliable, and punctual operations. We also win the profitability game. To achieve this, I personally foster passion, open-mindedness, courage, and empowerment. I trust my employees and my leadership team. I am an avid believer in innovation and have been fascinated by our industry for over 20 years.